Refund and Cancellation Policy

 

Refunds :

  • Once room is booked refunds will not be given unless otherwise decided by hotel team.
  • If refund is needed to given it can take upto 7 working days to get credited to your account.
  • For Peak Season, all reservations payments are non-refundable.

A full room rate will be chargeable for check in 0700 hours or check out after 1800 hours.

Guarantee by credit card:  Reservation is allowed to modify/cancel online on your own before 48 hours prior to the arrival date and no cancellation fees. Should you wish to make full payment in advance, please contact our Central Reservation to discuss your details.

Cancellation/No Show Policy: Once a reservation is confirmed, please notify us by fax or email of any cancellation or modification of the booking at least 3 days (48 hours) before arrival for FIT bookings and 2 weeks before arrival for Group bookings in order to avoid a charge of 1 night’s stay to be imposed.

All guests must produce a valid passport upon Check-in: For any early Check-out, there will be one night early check-out penalty to be imposed. In an event of a guest No Show, a fee of one night’s rate will be charged.